We want you to love your purchase. If there is an issue, we’re here to help.
Eligibility
* No Returns: We do not accept returns or provide refunds.
* Exchange Only: Exchanges are only permitted in the case of manufacturing damages or receiving the wrong product
* Mandatory Unboxing Video: To claim an exchange, a clear, unedited unboxing video (from start to finish) is mandatory. Without a video, no exchange requests will be entertained.
* Timeline: A return request is raised within 48 hours of delivery.
* Condition: The saree must be returned in its original packaging with all tags intact with Valid Reasons
We accept exchange requests for:
- Damaged or defective item
- Wrong item delivered
Exchanges
Exchanges are allowed for damaged or wrong products
Subject to availability of stock
Not Eligible for Return / Exchange
Slight color variations due to lighting or screen resolution
Products that have been worn, washed, altered, or damaged by the customer
Custom-made or blouse-stitched sarees
Clearance / sale items (if mentioned)
How to Request
Email us at sales@tattvamofficial.com / Sales.tattvamofficial@gmail.com with:
- Order number
- Reason for exchange
- Photos of product, tag, and packaging (for damaged/incorrect items)
- Unboxing Video
Our team will review and confirm the next steps.
Issued after product inspection.
- Exchange allowed only once.
- Subject to availability of stock
Charges
- ₹200 per item may be deducted towards logistics on free-shipping orders.
- COD charges are non-refundable.
- Order cancellations may incur a 5% payment gateway and handling fee.
Support
For help, contact:
Address – Ekaa, No 457, 6th Stage, 1st Block, Banashankari, Bengaluru – 560 061
Website : https://tattvamofficial.com
Email : sales@tattvamofficial.com
Sales.tattvamofficial@gmail.com
Phone: [+91 96329 89699]
(Mon–Sat, 11 AM – 8 PM IST)
Disclaimer
Tattvam Official is not responsible for damage due to normal wear, washing, stains, rain, or improper care after delivery.